1 · COLLECTSource recordsService agreement and plan
GetInstantProof guide
Organise evidence for a utility or telecom billing dispute
Keep the service agreement, bills, usage or meter records, payments, plan changes, outage records, credits, complaints and provider responses. Build a bill-by-bill chronology showing what changed and when.
General information only — not legal advice · Reviewed 2 October 2026
General organisation guideChoose country and region before relying on jurisdiction-specific legal steps or deadlines.
Choose locationVISUAL EVIDENCE FLOW
From source records to one clear Proof Pack.
Keep the originals, organise the important records, connect them to the events they support, then make missing information visible.
1 · COLLECTSource records
2 · ORGANISEChronologyBills and usage
3 · PROOF PACKProof PackPayments, credits and adjustments
1Service agreement and plan2Bills and usage3Payments, credits and adjustments4Complaints and notices
Service agreement and plan
Keep the plan, pricing, inclusions and any change notification with effective dates.
Bills and usage
Preserve the original bill, meter or usage record and any provider explanation.
Payments, credits and adjustments
Record each payment, discount, credit, refund or correction separately.
Complaints and notices
Keep complaint references, responses, outage records and any disconnection or restriction notice.
Practical record
| Bill date | Period | Charge | Expected/previous | Issue |
|---|---|---|---|---|
| 1 May | April | A$120 | A$78 | Usage spike to review |
| 1 June | May | A$124 | A$80 | Same issue continues |
Synthetic example only.
Important limitation
GetInstantProof records the billing history. It does not determine whether charges are lawful or calculate regulated tariffs.
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