1 · COLLECTSource recordsBooking and terms
GetInstantProof guide
Organise evidence for a travel refund dispute
Keep the booking confirmation, fare or package terms, itinerary, cancellation or delay notice, receipts, refund request, vouchers, insurance records and all provider communications. Record each schedule change, payment and promised refund by date.
General information only — not legal advice · Reviewed 2 October 2026
General organisation guideChoose country and region before relying on jurisdiction-specific legal steps or deadlines.
Choose locationVISUAL EVIDENCE FLOW
From source records to one clear Proof Pack.
Keep the originals, organise the important records, connect them to the events they support, then make missing information visible.
1 · COLLECTSource records
2 · ORGANISEChronologyCancellation or change history
3 · PROOF PACKProof PackRefund, voucher and expense records
1Booking and terms2Cancellation or change history3Refund, voucher and expense records4Keep agent and provider records separate
Booking and terms
- Booking confirmation
- Fare or package terms
- Original itinerary
- Agent/provider details
- Payment record
Cancellation or change history
Keep every itinerary change, cancellation/delay notice and provider explanation.
Refund, voucher and expense records
Track requested refund, vouchers/credits, extra expenses, insurance claims and actual payments received.
Keep agent and provider records separate
Where an agent was involved, preserve both the agent's communications and the underlying provider record.
Important limitation
GetInstantProof organises the travel/refund record. It does not decide refund entitlement or compensation.
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