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Source standards

Public information should be traceable, current and clear about the difference between general organisation guidance and jurisdiction-specific legal rules.

TRUST FLOW

Official source → checked context → bounded public guidance.

1 · SOURCEPrefer official and primary authority
2 · VERIFYCheck jurisdiction, date and scope
3 · PUBLISHState limits and uncertainty honestly
01

Preferred sources

  • Legislation and official registers
  • Courts and tribunals
  • Government regulators and ombudsmen
  • Official public agencies
  • Primary records supplied by the customer
02

Source hierarchy

Where a legal or procedural statement is needed, primary and official sources are preferred. Secondary explanations may help with context, but they should not silently replace the legislation, court, regulator or public authority responsible for the rule or process.

03

Jurisdiction matters

A rule from one country, state or region must not be presented as though it applies elsewhere. Location is checked before legal or procedural detail is shown.

04

Source records

Where a public page relies on a legal or procedural claim, the source title, authority, URL, access date and supported claim should be recorded for editorial review.

05

Freshness and effective dates

A newer publication date does not always mean a new rule is already in force. Material should distinguish publication, amendment and effective dates where that difference changes what a user should rely on.

06

Conflicting or incomplete sources

If official sources appear inconsistent, incomplete or unclear, the page should avoid inventing certainty. The uncertainty should be stated and the user directed to the competent current authority or professional source where appropriate.

07

Evidence organisation is different

General advice about naming, sorting and preserving records should not be presented as a claim about legal admissibility or sufficiency.

08

Customer records are not public authorities

Uploaded contracts, messages, photographs and notes can explain a customer’s matter, but they are not treated as public legal authority. A customer document may show what happened without establishing what the law requires.

If a legal process changes, the affected page should be reviewed and its reviewed date updated after the substantive change.