What if I cancelled by phone?

Create a dated note with the number, person or team, reference and what was said.

Should I include every charge?

Yes, where repeated billing is part of the dispute.

What if the account page still says active?

Capture the page and date while keeping the original cancellation request separately.

Should I immediately dispute the charge with my bank?

Payment-provider deadlines can matter, but avoid inconsistent or duplicate claims and check the proper process.

Subscription Cancellation Evidence Checklist

Organise evidence for a subscription cancellation dispute

Keep the signup confirmation, pricing and renewal terms, cancellation instructions, your cancellation request, screenshots, support messages, invoices and bank or card entries. Record each charge and cancellation attempt by date.

General information only — not legal advice · Reviewed 2 October 2026

General organisation guideChoose country and region before relying on jurisdiction-specific legal steps or deadlines.

Choose location

Signup and renewal terms

Signup confirmation
Advertised price
Trial terms
Renewal terms
Cancellation instructions

Cancellation proof

Keep sent requests, confirmation emails, ticket numbers, screenshots and portal status with timestamps.

Billing history

List each charge, credit and refund separately rather than showing only a total.

Support history

Preserve chats, emails, call notes and promised actions in date order.

Practical record

Date	Event	Amount	Source	Status
1 March	Trial started	A$0	Signup S01	Active
8 March	Cancellation requested	—	Email E01	Awaiting response
10 March	Subscription charged	A$39	Card C01	Disputed

Synthetic example only.

Important limitation

GetInstantProof records the cancellation and billing history. It does not decide whether a charge is legally recoverable.

Related evidence guides

Keep building the record

Consumer dispute evidence Faulty product evidence record Travel refund evidence record Suspected scam evidence record

Continue the journey

Use the right tool for the next job

GetInstantProofReturn to the consumer evidence hub.GetInstantResolveBuild the subscription billing dispute plan.GetInstantLawCheck legal information for your country and state or region.

Common questions