What if the product page disappeared?

Keep any saved page, screenshot, order confirmation, specifications or seller message that records the representation.

Should unsuccessful repairs be included?

Yes. Each attempt is part of the history.

What if I no longer have the box?

Keep the product identifiers and available packaging records; missing packaging does not erase the rest of the evidence.

Should I keep using a product with a safety concern?

Address safety first and seek appropriate professional or emergency guidance.

Faulty Product Evidence Checklist

Build a clear faulty product evidence record

Keep the purchase record, advertisement or product description, serial or model information, dated photographs or video, fault history, inspection or diagnostic material, repair attempts, warranty terms and seller communications.

General information only — not legal advice · Reviewed 2 October 2026

General organisation guideChoose country and region before relying on jurisdiction-specific legal steps or deadlines.

Choose location

Purchase and product identity

Receipt or invoice
Advertisement or product page
Model and serial number
Delivery record
Warranty or guarantee terms

Fault history

Record when the fault first appeared, how it presented and whether it returned after any attempted remedy.

Diagnostics and repair attempts

Keep technician reports, booking records, invoices, replacement offers and the condition after each repair.

Seller communications

Preserve complete emails, messages and complaint references in date order.

Practical record

Date	Event	Condition	Supporting record	Seller action
16 May	Fault first noticed	Power cuts out	Video F01	Inspection offered
20 May	Repair completed	Returned to use	Repair R01	Part replaced
2 June	Fault returned	Same symptom	Video F02	Pending

Synthetic example only.

Important limitation

GetInstantProof organises records. It does not decide whether a product is legally defective or what remedy applies.

Related evidence guides

Keep building the record

Consumer dispute evidence Subscription cancellation evidence Travel refund evidence record Suspected scam evidence record

Continue the journey

Use the right tool for the next job

GetInstantProofReturn to the broader consumer evidence hub.GetInstantResolvePrepare a faulty-product complaint.GetInstantLawCheck legal information for your country and state or region.

Common questions