1 · COLLECTSource recordsSave the listing and seller profile
GetInstantProof guide
Organise evidence for an online marketplace dispute
Save the complete listing, seller profile, order confirmation, payment record, platform messages, delivery tracking, photographs and buyer-protection case history. Record whether the seller was a business or private seller where known.
General information only — not legal advice · Reviewed 2 October 2026
General organisation guideChoose country and region before relying on jurisdiction-specific legal steps or deadlines.
Choose locationVISUAL EVIDENCE FLOW
From source records to one clear Proof Pack.
Keep the originals, organise the important records, connect them to the events they support, then make missing information visible.
1 · COLLECTSource records
2 · ORGANISEChronologyKeep order, payment and delivery records
3 · PROOF PACKProof PackPreserve platform messages
1Save the listing and seller profile2Keep order, payment and delivery records3Preserve platform messages4Track the buyer-protection case
Save the listing and seller profile
Preserve the listing before it changes or disappears, including price, description, photographs and seller details.
Keep order, payment and delivery records
Link the order, payment, delivery/tracking and condition on arrival.
Preserve platform messages
Keep the full conversation and any seller messages outside the platform where lawfully available.
Track the buyer-protection case
Record case opening, evidence supplied, platform requests, decision, refund or credit.
Important limitation
GetInstantProof organises the marketplace record. It does not determine seller liability or platform eligibility.
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