1 · COLLECTSource recordsTransaction and merchant record
GetInstantProof guide
Organise evidence for a chargeback or payment dispute
Keep the transaction record, merchant receipt, product or service evidence, delivery status, cancellation or refund request, merchant response and all bank or card dispute records. Record the exact transaction date and any provider deadline.
General information only — not legal advice · Reviewed 2 October 2026
General organisation guideChoose country and region before relying on jurisdiction-specific legal steps or deadlines.
Choose locationVISUAL EVIDENCE FLOW
From source records to one clear Proof Pack.
Keep the originals, organise the important records, connect them to the events they support, then make missing information visible.
1 · COLLECTSource records
2 · ORGANISEChronologyRefund or cancellation history
3 · PROOF PACKProof PackBank or card case record
1Transaction and merchant record2Refund or cancellation history3Bank or card case record4Keep deadlines visible
Transaction and merchant record
- Transaction entry
- Merchant receipt
- Order confirmation
- Delivery or tracking record
Refund or cancellation history
Keep the request, merchant response, refund promise and any credit actually received.
Bank or card case record
Preserve the dispute submission, evidence supplied, case number, temporary credit, merchant response and final decision.
Keep deadlines visible
Payment-provider processes can have short windows. Record the provider's stated deadline separately.
Important limitation
GetInstantProof organises payment-dispute records. It does not guarantee a chargeback or reversal.
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