Start with the incident
Record when and where it happened, what work was being done, immediate symptoms, witnesses and first reporting.
Add treatment and capacity
Track appointments, certificates, restrictions, time away and modified duties using the records supplied to you.
Add claim events
Record claim lodgement, requests for information, insurer decisions, reviews and payments.
Add expenses and work changes
Keep supported travel, treatment, wage and duty changes separate so each can be checked.
Important limitation
The chronology organises events and records. It does not determine medical causation, eligibility or compensation entitlement.
Continue the journey
Use the right tool for the next job
Common questions
