Start with the collision
Record the date, time, location, road context and what you personally observed before, during and immediately after the collision.
Add immediate actions
Record exchanged details, emergency assistance, towing, police or incident reports and photographs.
Add medical and vehicle events
Track symptoms, treatment, inspections, assessments, repair quotes, repairs and vehicle return dates separately.
Add every insurer interaction
Record claim lodgement, requests, decisions, promised dates, payments and complaint contacts.
Practical record
| Date/time | Event | Source | Status |
|---|---|---|---|
| 12 June 08:40 | Collision | P-001 · scene photos | Driver details exchanged |
| 12 June 10:15 | Claim lodged | P-002 · claim confirmation | Assessment requested |
| 14 June | Vehicle inspected | P-003 · assessment | Repair quote pending |
Synthetic example only.
Important limitation
The chronology is an organisational record. It does not determine fault, causation, policy coverage or compensation entitlement.
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Common questions
