What if a repair request was made by phone?

Create a dated note and, where appropriate, send a written confirmation.

Should cancelled contractor visits be recorded?

Yes. They can help explain delay and access history.

Should I refuse access?

Do not assume that is appropriate. Access rights and notice requirements vary by jurisdiction.

What if the problem becomes dangerous?

Use the appropriate urgent repair or emergency route for your location rather than waiting for an ordinary follow-up.

Rental Repair and Landlord Access Record

Build a rental repair and access record

Record each repair request, the problem reported, photographs, who was notified, every response, contractor visit, inspection or access event, work completed and any continuing issue. Keep notices and messages in date order.

General information only — not legal advice · Reviewed 3 October 2026

Selected locationAustralia

Change

Record the first report

Keep the original request, date, method and photographs or description supplied.

Track every response

Record acknowledgements, proposed dates, contractor details, delays and changed appointments.

Keep access notices

Preserve written entry or inspection notices and record what occurred.

Record completed and incomplete work

Note exactly what was done, what remains unresolved and any later recurrence.

Official starting sources

Australia

Use these as authoritative starting points. The selected state, province, region, court, regulator or issuing authority may require an additional official source before relying on a deadline, filing route, monetary limit or remedy.

Federal legislationAustralian Government Federal Circuit and Family Court of AustraliaFCFCOA

Important limitation

GetInstantProof records repair and access history. It does not decide whether entry was lawful or whether a repair deadline was breached.

Related evidence guides

Keep building the record

Tenancy dispute evidence Move-in and move-out photo record Rental deposit dispute timeline

Continue the journey

Use the right tool for the next job

GetInstantProofReturn to the full tenancy evidence file.GetInstantResolveBuild a repair follow-up plan.GetInstantLawCheck legal information for your country and state or region.

Common questions